Warranty Information

Terms and Conditions

TERMS: Visa, Master Card, or AMEX with ALL-INITIAL ORDERS from non-Government Accounts. Net-30 days upon approved credit.

ALL ORDERS MUST BE CONFIRMED IN WRITING

All purchase orders to orders@dandrelectronics.com

FREIGHT: FOB Bolton, Ontario, Canada

WARRANTIES: All D&R products are tested at the time of manufacture and are found to be fully operational. D&R Guarantees all parts and components except the lamp bulbs and lenses for a period of (1) one year from date of original purchase or delivery. PLEASE ASK ABOUT OUR “ZERO DOWN TIME” WARRANTY PROGRAM. Improper installation or abuse of any product will VOID the warranty. Any product demonstrated to be defective within the warranty period will be repaired or replaced at the factory service facility at no cost.

NOTE: LED Lighting products include a 5-Year Limited Warranty. Siren Systems also include a 5-Year Limited Warranty. Power Distribution Units (PDU) as well as Speakers will include a 2-Year Limited Warranty. All other products are 1-Year Limited Warranty.

RETURNS: Merchandise returned under warranty shall be subject to factory inspection and repaired, replaced or credited at D&R’s option. Merchandise returned in unopened resalable packaging for credit may be subject to a re-stocking charge. An RMA NUMBER IS REQUIRED and can be obtained by going to our website under Contact Us and filling out the required form. D&R assumes no responsibility or liability for expenses incurred for the removal and/or reinstallation of any product requiring service and/or repair, nor the packaging, handling and shipping: nor for the handling of any product to be returned to the sender after the service has been rendered. Shipping to D&R is at the cost of the sender. Warranty items will be returned at the cost of D&R, No warranty items are at the cost of the customer.

CLAIMS: Claims for damage or loss in transit must be filed by the recipient against the carrier. Claims for shortages must be filed with D&R within 5 DAYS of receipt of shipment.

INSTALLATION: D&R offer a help line for the installation of all their equipment, but installations is the sole responsibility of the buyer.

PRICING: D&R reserves the right to change pricing with 30 days’ notice. All pricing should be verified before quoting the end user. All prices quoted in CANADIAN funds.

SALES POLICY: The following Price List is Private and Confidential and not for distribution.

QUALITY POLICY: It is the Quality Policy of D&R to provide a wide variety of emergency sound, lighting systems, and consoles with highest concern related to our reputation and firm commitment to: Superior product quality, Full compliance to customer requirements, on time deliveries and Continuous improvement of our processes. Products and Services provided by D&R are produced under our Quality Management System which is certified as being in conformity with ISO 9001 by Intertek.